You should be able to find the majority of your answers on the website (see the Support tab above), but if you cannot, please:

• Call us Monday to Friday between the hours of 9 a.m. and 5 p.m. on 0113 256 4313. If you need to contact us regarding your account, please have your account number – it’s the eight-digit number that begins with 3 – and the last three digits of your password readily available.
• You may contact us at any time by completing the form below. Please enter the email address associated with your registration to ensure that we have all of your information on screen and can assist you more effectively. Unless we are really busy or your inquiry is exceptionally difficult, we will often respond within an hour. The average time required for a response is 18 minutes.

Please be aware that calls to and from Tri-line may be recorded for the purpose of resolving disputes and training.