Echo

Turn your call logger into a powerful
click-to-play recording platform

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Overview

Echo is the call recording service that can be paired with our TIM Plus or TIM Enterprise call logging solutions in order to provide an advanced fully-integrated call logging and recording solution. Echo supports any combination of line types. It can support single or multi sites, and complies with all current regulatory requirements.

Call Obfuscation (PCI-DSS)
Multiple Line types
Single & Multi-site
GDPR Compliance
FSA Compliance
MiFID II

Echo features include:

  • Easy access via any standard web browser including https
  • Centralised access to single and multi-sites
  • Recording for any combination of line types in a single solution e.g. SIP, PRI, BRI
  • Ability to record multiple PBX types in a single solution
  • Standards complaint incl. PCI-DSS, FSA, GDPR, MiFID II,
  • Facility to mask CVV details for PCI-DSS complaince
  • Unlimited concurrent access for multiple users
  • Controlled access at multiple levels
  • No client software required
  • Open standards based so ideal for third-party integration with voice recordings
  • Call encryption, notes, call audit, call scoring

How does it work?

Unlike other call recording systems, each call's audio is linked to the person not the phone line, making it very easy to locate calls. This is made possible by reconciling the detailed phone call information that the call logger gets from your phone system(s), with each call recording event from the phone lines.

Echo intercepts ISDN lines and VoIP network traffic (SIP or SCCP protocol based) such that any phone calls made or received over those channels are blended into the call records of the paired TIM Plus or TIM Enterprise call logger. The recording will be attached as just another property of the logged call.

For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.

To record calls over PSTN, channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware is used to connect into your lines, such as a USB box or a PCI card, depending on your deployment needs.

All calls are securely encrypted using the industry standard 256-bit key AES algorithm.

If you're in the process of migrating from ISDN to SIP, we can support both in a single solution. You can even add ISDN2 and analogue into the mix!


Record VoIP/SIP

For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.


Record PSTN

To record calls over PSTN, channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware is used to physically connect into your lines.

PSTN recording

These come in many forms, and the device used is determined by the number and type of lines being recorded. See the Hardware link on the left for full details.


Encryption

All calls are securely encrypted using a 256-bit AES symmetric key algorithm.


Build a solution

Simply build your own solution by choosing your preferred call logging platform (TIM Plus or Enterprise) and then adding the hardware and/or software required to record any combination of lines across any number of sites.

Access to all calls and their associated recordings is via any standard web browser.


You can now get the voice recordings of all calls from any combination of any of the following lines:

  • ISDN30 / PRI
  • ISDN2 / BRI
  • SIP VOIP calls
  • Cisco Skinny calls (SCCP)
  • POTS/Analogue phone lines


Click to play

Echo integrates tightly with both our TIM Plus and TIM Enterprise call logger.

Using the technique we pioneered to attach audio to every single phone call on virtually any telephone system, we blend the audio of each call directly into our TIM Plus and TIM Enterprise call loggers so they can be transformed into high-end voice recording solutions.

So wherever you see an itemised call in any call logging report, you can just click to listen to it!

click_to_play

Summary

In summary, you get a fully-integrated call logging and call recording solution that allows you to access all calls from a centralised interface, regardless of the number of sites or telephone systems. All line types are suppoerted including SIP, ISND30, ISDN2, Analogue, T1, E1.

Unlike other, separate, call recorders that require special client software, any call is securely playable through the existing web interface, using nothing more than a standard web browser! Users simply need to be provided with a valid username and password.

A host of features are accessible at the click of a mouse incl Notes facility, Scoring feature and Call Audit.

Echo Features

Call audio can be downloaded in multiple formats as shown in the image below:

Format

And because our call loggers are so open, your third-party software immediately gains access to the voice recordings.

So now you can integrate details of all calls and their assocated recordings into your own back-end systems, such as CRM, policy administration and supply chain systems, perhaps searching for calls by customer number, policyholder, etc.