The reports on TIM Plus are incredibly easy to understand. Information is summarised using clear, simple graphs and tables. These are completely interactive allowing you to reorder and drill up and down through information in seconds. TIM Plus isn't just about collecting call data; it’s about allowing you to consume it easily!
Here's a list of the built-in reports available in TIM Plus. Each one can be run for any part of your organisation, filtered by any criteria you choose. And remember, they can be tweaked - or completely rewritten - to suit your individual needs.
Analyse your missed calls in more detail to see which callers have and haven't been responded to.
Results are arranged into two sections, 'Missed' and 'Handled', showing calls that were never responded to and those that were.
Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.
Shows a top-ranking list of the most frequent calls you make and receive. You can use this information to identify abuse and to assist in your decision-making about how to call common destinations, for example, by installing private links between branch offices. The information can also assist you when negotiating call rates with your network provider(s).
This report shows how quickly your inbound call traffic is being answered compared to pre-defined answer time thresholds.
You can compare data by year, month, day or hour, and a visual indication is shown of how many calls were answered inside each threshold, alongside tabular data.
Quickly identify your top calls. Top calls are defined as the highest in terms of cost or duration.
This is useful for identifying telephone abuse; you can instantly see who's making the most expensive types of call, such as those to premium-rate services. You can also identify who's spending longest on the phone.
The Phone Bill report is primarily for use in situations where you need to produce a telephone bill for a client, or group of clients. For example, in a business centre, a hospital, or other organisation with a front-of-house function and where a client may use your telephony services, for which you need to recoup the costs.